Refund policy
The principle
An activation key is a single-use product. Once revealed it cannot be taken back: nothing would stop someone copying it before returning it. The usual right of withdrawal therefore does not apply the same way it would to a physical object.
What we refund
A key that fails to activate while it has never been used: replacement, or a refund of that line if we cannot replace it. A key delivered for a region different from the one stated on the product page: refund. A paid order where a key was not delivered: refund of the affected line. A double charge or a billing error on our side: full refund.
What we do not refund
A key already activated on an account. A purchase made without checking the activation region, when it was clearly shown on the product page. A change of mind after the key has been revealed.
How to ask
Write to the contact address with your order number and, where relevant, the exact error message. We answer within three business days. An approved refund goes back to the original payment method, through Stripe.